Home
Up

 

Voice Support

NoteSmith Telephone Support

NoteSmith technical support by telephone is not offered or available. We discourage the use of the telephone for technical support for the following reasons:
  • There is a lengthy elapsed time between question and scheduling a call to provide an answer, typically 2-4 days
  • Telephone support would carry an additional, minimum charge which must be prepaid
  • We cannot see your screen even if someone calls
  • We frequently need to see the report you are referencing, which makes the fax or emailing a PDF printout much more accurate and prompt

NoteSmith support is offered using the following sequence:

  • Reviewing the index of the printed NoteSmith manual
  • Searching the PDF manual under the Help menu
  • The FAQs distributed with the installation CD, available under the Help menu
  • The FAQs at this site, which may be more recent than the file on CD
  • At the Current Issues page of this site
  • By freshening the program files from this site
  • By personalized email or fax if none of the above resolves the issue

 

 

Copyright © 1996-2011 by Princeton Investments, Inc. All rights reserved.
NoteSmith® is a registered trademark of Princeton Investments, Inc.
This site includes an image from Corel which is protected by the copyright laws of
the United States , Canada , and elsewhere. Used under license.